PRIVACY POLICY OF BOLLINGER MOTORS
Bollinger Motors, Inc. (“Bollinger Motors”) operates the www.bollingermotors.com website (“Site”).
At Bollinger Motors, we recognize that your privacy is important. This privacy policy (“Privacy Policy”) discloses the privacy practices for the Site, as well as related products and services we may offer to you (collectively referred to as the “Services”). This Privacy Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
If you choose to use our Site, then you agree to the collection and use of information in relation to this Privacy Policy. The personal information (“Personal Information”) that we collect is used for providing and improving this Site. We will not use or share your information with anyone except as described in this Privacy Policy.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site’s term of service (“Terms of Service ”), and that by accessing or using our Site, you agree to be bound by the Site’s Terms of Service, as well as this Privacy Policy. By using this Site, you agree that you will not use this Site for any purpose that is unlawful or in contravention of these Terms of Service. By using this Site, you also agree to any changes made or updated to the Site. If you object to any such changes, your sole recourse shall be to cease using this Site. Continued Site use following the effective date any changes are made shall indicate your acknowledgement of such changes and agreement to be bound by the Terms of Service for such changes. Bollinger Motors may cease all or part of the Site at any time without notice and is not obligated to retain or return any page or content thereof. If you do not agree to the Terms of Service or the Privacy Policy, please do not use the Site.
INFORMATION COLLECTION AND USE
The information we collect and how it is used varies based on your interactions with us, the Services you engage with, and the choices you make. We may collect personal data about you from a variety of sources and methods.
We may collect your personal data through direct information you provide through your interactions with us on our Site, via email, or during online and offline engagements. This includes providing customer support by storing our communications related to the any account you may have established with us, as well as operating and improving our websites, including bollingermotors.com. We may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. We may collect data through calls or messages exchanged with Customer Service, participation in Bollinger Motors events or activities, and the use of applications to share information with Bollinger Motors for the purposes of your commercial relationship. We also contact customers to address their inquiries or inform them about reservations such as test drives or home installations.
We also gather data indirectly through your use of our Services, mobile applications, or software. Bollinger Motors vehicles may have systems that record data about how the vehicle is performing, how it is driven, where it is located, and the environment where it is operated. This data may be associated with a vehicle identification number (“VIN”) or other identifiers that may be linked to you. Additionally, we may obtain information from third-party sources, such as our service providers, public agencies like the DMV, relevant parties such as your bank or insurance company, and public platforms, including social media and networking sites.
We may also gather data though newsletters, marketing emails, product updates, surveys, and information obtained through Bollinger Motors contests and events , if you have opted-in to such communications. It may also be used to better understand how users access and use our Site, to conduct internal analysis of outreach and marketing efforts, to comply with legal obligations, as part of our general business operations, and to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service or this Privacy Policy.. This information will never be sold, but it may be shared with providers that we need to help provide services or fulfill orders.
LOG DATA
When you visit our website, we collect information that your browser sends to us called log data (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We will retain your personal Log Data only as long as necessary to fulfill its intended purposes, comply with legal obligations, resolve disputes, or as requested by you. In some cases, we may process the data without storing it. To determine retention periods, we consider legal obligations, the nature and sensitivity of the data, potential risks from unauthorized use, and whether we can achieve our purposes through other means. These periods vary by data type and use. In certain cases, we may anonymize or de-identify your personal Log Data, allowing us to retain and use it for legitimate business purposes without further notice or consent, unless required by law.
We use a service called Google Analytics that enables us to optimize our website for you. Google Analytics uses cookies to track your preferences during your visit to our website. This allows us to simplify navigation, create interesting and relevant content, and make the Site more user-friendly. The information that is generated in this process (including your IP address) is anonymized, making personal identification impossible. An evaluation for reporting purposes is carried out only after the anonymization process. The data generated by this Cookie are usually transferred and stored on a server in the United States.
For further information, you may visit Google’s Privacy Policy. You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here.
BUSINESS PARTNERS
We may receive Personal Information from other companies we work with to offer services to our customers, or to reach potential customers with our marketing messages. This may be done through joint marketing partners, and advertising and analytic companies. We may receive Personal Information from partners with which we offer co-branded services or engage in joint marketing activities.
VENDORS, SUPPLIERS, AND AGENTS
We may disclose Personal Information to vendors or agents working on our behalf for the purposes described in this Privacy Policy. In such cases we require them to use it only to perform that work for us and to use adequate safeguards to protect the confidentiality of the Personal Information they receive. Companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to Personal Information to provide those functions.
COOKIE NOTICE
This section explains our use of cookies and similar tools, such as pixel tags, to automatically collect information about your device and browsing habits when you use our Site or Services. This information enables your computer to have a “dialogue” with our Site and permits us to administer our site more efficiently and to provide a more tailored and user-friendly service to you. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse cookies, you may not be able to use some portions of our website.
We may collect data such as the websites you visited before ours, the pages you viewed, how often you visit, and the duration of your stay. This information allows us to personalize your experience, tailor promotional content, and enhance the security and functionality of our sites. We also engage in cross-context behavioral advertising and gather data on interactions with our owner’s guide without linking it to identifiable individuals. These can be first-party cookies (set by our Site) or third-party cookies (triggered by other domains). While Bollinger Motors uses essential cookies automatically for service delivery, we ask for your consent for any other cookie uses on our web properties, such as bollingermotors.com.
We will update this page with any changes to our cookie usage and indicate on our website that the cookie policy has been revised. Please check back regularly for updates to our cookie policy.
VEHICLES
We collect various vehicle data, including usage, operational, and performance information; service and repair records; crash and roadside assistance details; and data related to our Advanced Driver Assist System (ADAS) features. This information is used to enhance vehicle features and services, assess performance and operation, support repairs and safety measures, and drive improvements in reliability and future product development, among other objectives.
CHARGING
Bollinger Motors collects and uses personal data related to your access and use of our charging devices and equipment, as well as third-party and fleet charging devices for our commercial customers, to ensure your vehicle stays charged and ready to go. This information encompasses charging consumption details, charging session records, and financial data, such as billing information for charging costs.
DEALERS
We share Personal Information with authorized Bollinger Motors dealers. This Personal Information can be used, for example, to honor your request for a price quote on a vehicle, to assist in diagnosing service needs, to understand when your vehicle is ready for scheduled maintenance, to support our joint marketing activities, or to provide a dealer with information for purposes of contacting you in their regular course of business.
When you contact, purchase, or lease a Bollinger Motors vehicle from an authorized dealer, some information you provide to the dealer is shared with Bollinger Motors. Bollinger Motors’ Privacy Policy applies to Personal Information that dealers share with us.
When you purchase or lease a vehicle from a Bollinger Motors dealer, the dealer provides Contact Information to Bollinger Motors, including your name and address, VIN, and purchase information such as purchase date. We also receive vehicle service history information (and certain other vehicle repair information), which includes repair history and may include information such as visit details, service details, repair history, applicable recall repairs, repair order details and payment, warranty and extended service plan information, or joint marketing activities. We may receive vehicle diagnostic information from dealers or other repairers when your vehicle is serviced or repaired using diagnostic scan tools connected to your vehicle.
Dealers are separate legal entities from Bollinger Motors and have their own privacy practices. Although we encourage dealers to fully satisfy their legal obligations (including those relating to privacy), Bollinger Motors is not responsible for dealers’ compliance with the law. You should contact your dealer directly if you have questions about their privacy practices.
SERVICE PROVIDERS
One service provider we use includes Google Advertising services. Google and Bollinger Motors use first-party cookies and third-party cookies to inform, optimize, and serve ads based on your past visits to our Site. This means that vendors including Google will display Bollinger Motors promotional material on other sites you visit across the Internet.
You may opt-out of Google Analytics for Display Advertisers and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.
Google Analytics is a web-analysis tool that enables us to optimize our Services for you. Google Analytics uses cookies to track your preferences during your visit to our Site. This allows us to simplify navigation and make the Site more user-friendly. The information that is generated in this process (including your IP address) is anonymized, making personal identification impossible. An evaluation for reporting purposes is carried out only after the anonymization process. The data generated by this Cookie are usually transferred and stored on a server in the United States.
For further information, you may visit Google’s Remarketing website.
We may also rely on other service providers to perform certain services for us in connection with your use of our Site and Services, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions. We may share information from or about you with these third-party providers so that they can perform their services or complete your requests. These third-party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third-party providers, while preserving the look and feel of the Service. In such cases, please note that the information you provide is being provided to the third party.
We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
PROMOTIONAL EMAILS
We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to ten business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any Services you have requested or received from us.
SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
DATA TRANSFERS INTERNATIONALLY
Bollinger Motors is based and operates in the United States of America, and your personal data may be processed here. We may transfer or store your personal data internationally, including in countries that lack data protection laws equivalent to those in your country of residence or where your data is collected, for the purposes described above.
The cookies we use may process, store, or transfer personal data to a country outside your own, where privacy laws may offer different, and possibly lesser, protections. By consenting to our cookie usage, you agree to this transfer, storage, or processing. For more information about the locations of third-party cookie providers, please review their individual policies.
LINKS TO OTHER SITES
Our Site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
CHILDREN’S PRIVACY
Our Services do not address anyone under the age of 18. We do not knowingly collect, use, or disclose personal identifiable information from children under 18.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) your agreement to abide and be bound by that Privacy Policy.
CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: info@bollingermotors.com
Last Updated: September 27, 2024
CALIFORNIA SUPPLEMENT TO PRIVACY STATEMENT
This California supplement to the privacy policy (“Privacy Policy”) enhances the information in Bollinger Motors’ Privacy Policy and is specifically applicable to all visitors, users, and individuals residing in California (“consumers” or “you”). It also pertains to the associated online services provided through our websites (“Site”). This Privacy Policy is exclusively relevant to the personal information (“Personal Information”) collected from California residents (“users,” “consumers,” or “you”). The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”) mandate certain notifications and grant specific rights to consumers, which are outlined below. Any terms defined in the CCPA or CPRA carry the same meaning in this notice.
By using this Site and/or the services and providing us with your Personal Information, you consent to the practices described in this Privacy Policy and the cookie policy as well as to any updates to these policies that may be posted here from time to time. To stay informed of any changes, we recommend checking these policies periodically.
PERSONAL INFORMATION (CCPA AND CPRA)
For the purposes of this Privacy Policy, unless otherwise specified, Personal Information refers to information that identifies, relates to, describes, references, or can reasonably be associated with, either directly or indirectly, a specific consumer, household, or device. However, Personal Information does not include publicly available information from government records or news articles, de-identified or aggregated consumer information, or any other information excluded from the CCPA’s scope. This includes health or medical information protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), as well as clinical trial data. Additionally, it excludes Personal Information governed by specific privacy laws, such as the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
CALIFORNIA “SHINE THE LIGHT”
California Civil Code Section 1798.83, referred to as the “Shine The Light” law, permits California residents to request and receive, at no cost and once a year, details about the categories of personal information (as defined by this law) that we shared with third parties for their direct marketing purposes during the previous calendar year. Our obligation to disclose this information applies only when we share personal data with third parties for their own marketing, rather than for our business support.
INFORMATION COLLECTION
This Site gathers information that identifies, relates to, describes, references, or can be reasonably associated, either directly or indirectly, with a specific consumer or device, Personal Information. This collection includes information that users may voluntarily provide to Bollinger Motors by reaching out directly using the contact details available on the Site.
This information can be collected through identifiers, personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), protection classification characteristics under California or federal law, internet or other similar network activity, geolocation data, or inferences drawn from other personal information.
In response to a verified consumer request for categories of information collected, we will investigate and provide a personalized response to the consumer, rather than simply referring them to our general practices outlined in this Privacy Policy. This will occur unless our response is the same for all consumers and the Privacy Policy includes all the necessary information for such a request.
Bollinger Motors collects the categories of Personal Information listed above from several types of sources: directly from you, such as information emailed to us using the contact details displayed on the Site; indirectly from you, such as through your actions on Bollinger Motors’ Site or your interactions with advertisers; from third parties, including social networking providers, advertising companies, affiliates, and service providers that supply us with services or information. If you prefer not to have your information collected from social networks, we recommend reviewing and adjusting your privacy settings on those networks before linking or connecting them to our Site or services; and from publicly available sources, such as online database searches.
PERSONAL INFORMATION USE
Bollinger Motors may use or disclose the Personal Information it collects for one or more of the following business purposes: to fulfill the reason your information was provided, such as when you email us with your name and contact details to request more information about our products. In this case, Bollinger Motors may share that Personal Information with third-party vendors with whom it contracts, who may use the information at their discretion to respond to your inquiry. Additionally, Bollinger Motors may use your information to provide support and respond to inquiries regarding the operation of the website, including investigating and addressing your concerns, as well as monitoring and improving our responses. We may also respond to law enforcement requests and comply with applicable laws, court orders, or governmental regulations. Furthermore, we will use your Personal Information as described at the time of collection or as outlined in the CCPA. Bollinger Motors will not collect additional categories of Personal Information or use the information collected for materially different, unrelated, or incompatible purposes without notifying you, which may occur through changes to this privacy statement.
PERSONAL INFORMATION DISCLOSURE
Bollinger Motors may disclose your Personal Information to a third party for “business” or “commercial” purposes as defined under the CCPA. When Bollinger Motors discloses Personal Information for these purposes, we enter a contract that outlines the purpose of the disclosure and requires the recipient to keep the information confidential and to use it only for the purpose of fulfilling the contract. Additionally, Bollinger Motors may utilize or disclose the Personal Information it collects for other business or commercial purposes.
CPPA RIGHTS AND CHOICES
The CCPA grants consumers, who are California residents, specific rights concerning their Personal Information. This section outlines your rights under the CCPA and explains how you can exercise them.
INFORMATION ACCESS AND DATA RIGHTS
You have the right to request that Bollinger Motors disclose specific information regarding its collection and use of your Personal Information over the past 12 months. Once Bollinger Motors receives and verifies your consumer request, we may provide you with the following details: the categories of Personal Information we collected about you; the sources from which this information was obtained; the business or commercial purposes for collecting your Personal Information; the categories of third parties with whom we share your information; and the specific pieces of Personal Information we collected about you (known as a data portability request). Additionally, if we disclosed your Personal Information for a business purpose, Bollinger Motors may also provide a list identifying the categories of Personal Information that each recipient obtained.
PERSONAL INFORMATION DELETION REQUEST
You have the right to request that Bollinger Motors delete any Personal Information we have collected and retained, with certain exceptions. Once Bollinger Motors receives and verifies your consumer request, we will delete your Personal Information from our records and instruct our service providers to do the same, unless an exception applies.
Only you or someone legally authorized to act on your behalf may make a request to know or delete your Personal Information. You can designate an authorized agent to submit a request under the CCPA on your behalf if: (1) the agent is either an individual or a business entity registered with the California Secretary of State, and (2) you provide a signed written declaration authorizing the agent to act on your behalf.
You may submit a request to know your Personal Information only twice within a 12-month period. Your request must include enough information about yourself (such as your name and other identifying details) and your relationship with us, if applicable, to allow us to reasonably verify your identity as the individual whose Personal Information we collected or as an authorized representative. Additionally, your request should be detailed enough for us to understand, evaluate, and respond appropriately. We cannot respond to your request or provide Personal Information if we are unable to verify your identity or authority to make the request and confirm that the information pertains to you. We will use the Personal Information provided solely for the purpose of verifying the requestor’s identity or authority.
To exercise the deletion rights, please submit a request to us by sending an email to info@bollingermotors.com
NOTICE CHANGES
Bollinger Motors reserves the right to amend this privacy notice at its discretion and at any time. When changes are made, we will post the updated notice on Bollinger Motors’ Sites and revise the effective date. Your continued use of the Site after the posting of these changes indicates your acceptance of the updated notice.
CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: info@bollingermotors.com
Last Updated: November 18, 2024